Wafaqi Mohtasib Resolves Record 223,000 Complaints in 2024
— April 8, 2025
ISLAMABAD (AIA) Wafaqi Mohtasib Ejaz Ahmad Qureshi has said that a record number of over 223,000 complaints filed with his office were addressed and resolved during 2024.
He was briefing media persons on the performance of the Wafaqi Mohtasib’s office at the Secretariat in Islamabad on Tuesday.
Qureshi stated that the office received a total of more than 226,000 complaints during the year, marking a 17 per cent increase compared to 2023. He added that the resolution rate of complaints also rose by 16 per cent over the previous year.
Highlighting progress in implementation, the Wafaqi Mohtasib said his office achieved an impressive 93.21 per cent implementation rate of its decisions and findings in 2024, compared to 85.70 per cent in 2023.
He said 126 Khuli Katcheries were organised across the country in 2024 to provide administrative justice at people’s doorsteps. Additionally, 171 Outreach Complaint Resolution (OCR) visits were carried out, successfully resolving 4,840 cases.
Qureshi announced plans to open a new regional office in Dera Ghazi Khan, adding to the existing presence in 25 cities nationwide, including Muzaffarabad and Gilgit-Baltistan.
Regarding efforts for overseas Pakistanis, he said the office received a total of 151,897 complaints from abroad during the year.
Commenting on the international stature of the institution, Qureshi said that as President of the Asian Ombudsman Association (AOA), Pakistan is actively promoting the cause of Ombudsmanship across Asia and beyond.
Emphasising the importance of public outreach, he noted that a well-planned public awareness campaign launched by his office is yielding positive results.